Resolve up to 80% of repetitive customer inquiries instantly across WhatsApp, Instagram, and Web Chat with grounded RAG intelligence and seamless human handoff.
Upload PDF policies, service lists, and FAQs. The AI answers queries strictly using verified company facts with zero hallucinations.
Monitor live AI conversations in a unified team inbox. Staff can take over with one click to handle VIP or sensitive requests.
Support conversations seamlessly transition into scheduled appointments, demos, or service calls without third-party links.
AI customer support software uses large language models and Retrieval-Augmented Generation (RAG) to understand incoming customer questions and provide immediate, contextually accurate answers based on your company's documentation, knowledge bases, and FAQs.
StarX-Flow enforces strict RAG grounding. The language model is provided with semantic chunks extracted directly from your verified business profile, price sheets, and policies. If a question falls outside the uploaded knowledge, the AI politely offers to transfer the conversation to a human team member.
StarX-Flow provides native support for WhatsApp, Instagram Direct Messages, and embeddable Web Chat widgets (`/widget.js`), with inbound SMS and Email routing available.
Whenever a customer asks for a human or an inquiry requires managerial judgment, the AI updates the conversation status to 'Needs Attention'. Staff can reply directly inside the unified dashboard inbox, automatically pausing the AI.
No. Unlike Intercom's $0.99 per resolution fee model, StarX-Flow uses transparent, flat-rate monthly pricing (€49 Starter, €97 Pro, €297 Enterprise) with generous conversation allowances and zero surprise resolution bills.
Cut response times to under 2 seconds. Free up staff hours. Start your 14-day trial today.